![]() Classification of protected categories is as follows:Ī "disabled veteran" is one of the following: a veteran of the U.S. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. Jabra Hearing offers a weekly lunch stipend. Fill that well! Whether you check out America’s natural treasures or just veg out on your couch, enjoy your paid time off.Adding a new member to your family? We also provide 12-weeks paid parental leave. We offer excellent medical, vision, and dental insurance and contribute generously to it. Take care of yourself and your loved ones.Our compensation is competitive ($20.00 to $24.00 per hour), and our 401k plan includes a 4% match. C: Tuesday - Friday, 12pm - 8pm (ET) & Saturday, 10am - 6pm (ET).B: Tuesday - Friday, 8am - 4pm (ET) & Saturday, 10am - 6pm (ET).Ability to work one of the following schedules:.Must have the ability to read, write, and speak English specific to work instructions and customer communications.Comfort working independently in a high-demand, high-touch support environment.Strong written and verbal communication skills, delivered with a friendly and professional tone.Familiarity working with support software (Salesforce experience is a plus).Intermediate to advanced computer skill proficiency.1-2 years of previous experience working in customer-facing roles is a plus remote customer support is highly preferred.Act as an ambassador of the Jabra Hearing culture by embodying our values in each internal and external interaction.Comply with our verification and complaint-handling procedures.Process order cancellations, returns, and warranties.Schedule and reschedule customer appointments.Provide shipping and order statuses, and process order updates.Assist customers by processing administrative requests, such as ordering additional supplies, creating and uploading documents, and more.Act as a first touchpoint for our customers, answering inbound questions and inquiries via phone, live chat, SMS, and email.The Customer Support Coordinator will report directly to a Customer Experience Manager. You will be responsible for triaging our support channels, completing administrative and scheduling requests, and transferring other work to the appropriate teams or parties. You will represent and be a voice of the customer care we are known for. You will assist our customers with friendly efficiency, showing them that we are a dedicated group of individuals invested in their experience. The team at Jabra Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks.Īs a remote Customer Support Coordinator at Jabra Hearing you will be at the heart of our making our mission to help people hear better a reality. We’re led by a diverse crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). We’re a data-thirsty, outcomes-driven group that cares as deeply about our employees as we do our customers. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and affordable. ![]() We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. ![]() In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care - at a fraction of the cost thanks to telemedicine.
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